![]() ![]() Whether it's a flaw in their system or human action, from the viewpoint of the customer, it's a scam. If I had set up my desktop PC MWB account for automatic payment, and not paid close attention, I might have ended up paying for two license accounts and not know it, for as long as I use MWB. I uninstalled the Android app, but I'm still paying an annual, automated, fee to somebody, somewhere, and I don't know who it is or how to stop future payments and MWB support is not helping me. I'm guessing that their email was an automated process. I responded to it immediately, after receiving it. I wrote back that Cleverbridge had solved one of my issues and, then, explained the problem that I was still having with the Android app. Yesterday, I received a belated email from MWB (not Cleverbridge), asking me if I still needed help. Since MWB didn't respond to my support request, I was left out in the cold. When I asked Cleverbridge about the MWB Android app, they told me that they didn't handle those purchases. When I sent the money, a second license was purchased that could not be appended to the original license. I was blocked out of my account page so I couldn't see what was going on. So, MWB sent me a notice that it was time to pay up for another year. Every other software vendor that I do business with (and I have several) are constantly bugging me to pay early and extend the expiration date. ![]() I don't understand why they could not credit the new payment to the original account. ![]() They never offered an explanation for the false notification and being blocked out of my account page. Then I was able to get back into my account page. I was told that they could not append one to the other, but they could give me a refund on the original and I would be good for another year. ![]() They got back to me and said that I had two subscripts running: the original and the new one that I purchased. After that, I got a support email from Cleverbridge. I sent a support request to Cleverbridge and MWB support but didn't hear back. I went ahead and renewed my subscription for another year. I thought that I was good for several more months, so I went to my MWB account page on their site and found that I couldn't log in. It never fixed itself.Īround the same time as my MWB Android app purchase, I got a notice from Cleverbridge that my PC MWB subscription was about to expire. Endpoint Detection & Response for Servers ![]()
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